If you’ve ever shopped online during one of those late-night “just one more scroll” sprees, you know the excitement that comes right after you click “Place Order.” Your cart turns into a ticking clock of anticipation. But with Kogan — the Aussie e-commerce juggernaut — tracking that order or hitting the brakes can feel like a digital maze. Been there, done that, checked my inbox ten times before sunrise. Whether you’re nervously waiting for a new gadget or suddenly changing your mind about that impulse buy, knowing how to track or cancel a Kogan order is not just handy — it’s essential.
How to Track and Cancel a Kogan Order?
To track a Kogan order, log into your Kogan account, head to “Order History,” and select the item — your tracking info appears there. To cancel, you must act fast and use the “Order History” page before it’s shipped. If it’s dispatched, cancellation isn’t possible — you’ll need to initiate a return instead.
What’s the Fastest Way to Track My Kogan Order?
Alright, let’s not beat around the bush — when you order something online, especially from a mega-store like Kogan, the waiting game is a blend of eagerness and anxiety. The good news is, Kogan makes order tracking pretty straightforward.
Here’s how you can do it in just a few steps:
- Go to the Kogan website (kogan.com).
- Log into your account using your email and password.
- Hover over your name at the top right corner and click on ‘Order History’.
- Select the specific order you’re curious about.
- Voilà! The tracking number and the courier’s name (usually AusPost, Aramex, or Toll) should pop up.
Kogan sends you an email once your order has shipped — it includes your tracking number and a link that opens directly in the courier’s site for real-time updates.
Let’s say you’ve ordered a Kogan Smart TV (good choice, by the way), and you want to know where in the postal galaxy it is. Following those steps gives you access to every stage of its delivery journey, from the warehouse shelf to your front doorstep.
Can I Cancel a Kogan Order After Placing It?
Here’s the kicker — you can only cancel your order if it hasn’t left the warehouse yet. Kogan’s system is like a lightning bolt once the order is confirmed. It jumps into “processing” quicker than you can say “buyer’s remorse.”
To cancel, act immediately:
- Log in to your Kogan account.
- Click on ‘Order History’.
- Find the order and, if the “Cancel Order” button is still clickable, you’re in luck.
- Click it, and confirm the cancellation.
If you don’t see the cancel button, the order is already locked in or dispatched, which means you’ll have to go through the returns process instead.
Example? I once ordered a drone at 11 pm (don’t ask), realised I had no idea how to fly one by midnight, and by 7 am, it was already in the hands of a courier. Needless to say, that one became a “return” case.
What If My Order Has Already Been Shipped?
Here’s where things get tricky. Once Kogan ships the order, cancellation is no longer possible — you’ll have to receive it first and then apply for a return.
So, what can you do?
- Accept the delivery.
- Visit Kogan’s Help Centre and click ‘Lodge a Return’.
- Select your reason (change of mind, faulty, not as described, etc.)
- Follow the prompts, and they’ll guide you through the return label and postage.
You must return the item within 14 days of delivery, and it must be in “as new” condition — meaning no sneaky Netflix logins on that smart TV before you send it back.
It’s a longer road, but still doable.
Does Kogan Charge for Cancellations or Returns?
Let’s lay it all out: Kogan does not charge a cancellation fee if you cancel before dispatch. Simple, easy, no drama.
Returns, however, are a bit more nuanced.
| Situation | Cost to You |
|---|---|
| Cancel before dispatch | $0 |
| Return due to fault | $0 (Kogan pays return shipping) |
| Change of mind return | You cover return postage |
If it’s a change-of-mind return (like that drone incident I mentioned), you’ll be responsible for the shipping costs back to Kogan. Also, don’t expect a refund until Kogan receives and inspects the item.
How Long Does It Take for Kogan to Process Refunds?
So you’ve jumped through the hoops and sent your order back — now what?
Kogan typically processes refunds within 5–10 business days after receiving your return.
Refunds are issued to your original payment method — whether it was your Visa, PayPal, or that funky BNPL service. They’ll send you a confirmation email once it’s done.
My refund took 6 days flat. Not bad. But I’ve heard of mates waiting closer to the 10-day mark — especially if it was during sales season madness.
Can I Change My Shipping Address After Ordering?
We all fat-finger addresses now and then. But unfortunately, once you’ve placed a Kogan order, you can’t change the shipping address. That’s right — no edits, no tweaks, no swaps.
Your best bet?
- Cancel the order (if possible) and re-order with the correct address.
- Or wait for it to arrive at the wrong address and hope the residents are honest!
Kogan locks down shipping info the moment the order hits processing — no wiggle room.
Double-check your address next time. And maybe don’t order while multitasking on the train.
What If I Don’t Have a Kogan Account?
If you bought as a guest (we’ve all done it in a rush), you might be wondering where to track your stuff.
Well, Kogan emails you your tracking number when the order ships, even for guest checkouts. So:
- Check your inbox for a subject line like “Your Kogan Order Has Shipped!”
- Click the tracking link inside.
- Follow along on the courier’s website.
No Kogan account needed — just your email and that shipping email in hand.
However, if you want to manage or cancel orders in future, it’s worth creating an account. It gives you way more control and visibility.
What Do I Do If I Never Received My Kogan Order?
This one stings, I know. But don’t panic just yet.
If it’s been more than a few days past the expected delivery date, and you’re hearing radio silence, here’s the drill:
- Log into your Kogan account (or check your email if you ordered as a guest).
- Find your tracking info.
- See where the courier last marked it.
- Contact the courier first — sometimes they’ve marked it “delivered” before actually dropping it off.
Still no luck? Then:
- Go to Kogan’s Help Centre.
- File a “Missing Item” report.
Kogan will open an investigation with the courier. If it’s truly lost, they’ll either re-send the item or refund you.
“I’ve never seen a parcel just vanish into thin air, but couriers have a way of playing hide-and-seek with boxes sometimes.” – A frustrated Kogan customer (a.k.a. me last year).
FAQs
Can I track multiple Kogan orders at once?
Yes. Each order appears separately in your Order History. Click each for tracking.
Is there a mobile app for Kogan order tracking?
Absolutely. Download the Kogan.com app, log in, and head to your Order History for easy tracking.
What if the Cancel button doesn’t show up?
That means your order is already being processed or shipped. Cancellation is no longer available.
Do I need to print a label for returns?
Yes. Kogan will send you a return label via email. Print it and stick it on your package.
Will I be refunded if I refuse delivery?
Nope. Kogan doesn’t treat refusals as cancellations. Accept it, then go through the return process.
Conclusion
There’s a lot to love about Kogan — from wild sales to massive product variety — but navigating your order after it’s placed can feel like wrangling a kangaroo in a hardware store if you’re not prepared.
So remember:
Track your order through Order History. Cancel it quickly if needed. If it’s shipped — accept and return. Easy does it.
Buying online should feel empowering, not stressful. And with the right know-how (and maybe a bit of luck), you can shop, cancel, or track your Kogan orders without breaking a sweat.