Ever felt like your mobile plan just isn’t cutting it anymore? Maybe you’re streaming your favorite shows, video calling family, or just scrolling through social media, and suddenly, you’re out of data. It’s frustrating, right? Well, if you’re with Kogan Mobile in Australia, upgrading your plan is a breeze. Let’s dive into how you can make the switch seamlessly.
How to Upgrade a Kogan Mobile Plan?
To upgrade your Kogan Mobile plan, purchase a new voucher code for the desired plan and redeem it through your Kogan Mobile account. After redemption, contact Kogan Mobile Customer Care to request a refund for any unused credit from your previous plan.
What Are the Available Kogan Mobile Plans?
Kogan Mobile offers a variety of prepaid plans to suit different needs and budgets. Whether you’re a light user or a data-heavy streamer, there’s something for everyone.
Monthly Plans:
- Small Plan: 20 GB/month for $10 (first month), then $20/month.
- Medium Plan: 40 GB/month for $25.
- Large Plan: 80 GB/month for $25 (first 3 recharges), then $40/month.
365-Day Plans:
- Small Plan: 140 GB total for $150.
- Medium Plan: 200 GB total for $190.
- Large Plan: 300 GB total for $169.
- Extra Large Plan: 500 GB total for $300.
All plans include unlimited standard calls and texts within Australia and data rollover up to 200 GB.
How Do I Purchase a New Voucher Code?
Upgrading starts with purchasing a new voucher code for your desired plan. Here’s how:
- Visit the Kogan Mobile Website: Navigate to the Kogan Mobile Plans page.
- Select Your Plan: Choose the plan that best suits your needs.
- Purchase the Voucher: Follow the prompts to buy the voucher. You’ll receive a code via email.
Remember, the voucher code is essential for upgrading your plan.
How Do I Redeem My New Voucher Code?
Once you have your voucher code, it’s time to redeem it:
- Log In to Your Account: Access your Kogan Mobile account through the Manage My Account portal.
- Redeem the Voucher: Enter your new voucher code in the designated field and follow the prompts.
This action will activate your new plan immediately.
What Happens to My Existing Plan?
When you redeem a new voucher code, your existing plan is overridden. However, you can request a refund for any unused credit:
- Contact Customer Care: Reach out to Kogan Mobile Customer Care via their online form.
- Request a Refund: Explain that you’ve upgraded your plan and would like a refund for the unused portion of your previous plan.
Note: Refunds are processed at the discretion of Kogan Mobile and may not be guaranteed.
Can I Upgrade Mid-Cycle?
Yes, you can upgrade your plan at any time by purchasing and redeeming a new voucher code. However, be aware that:
- Unused Credit: Your existing plan’s unused credit will be forfeited unless you request a refund.
- Immediate Activation: The new plan activates immediately upon voucher redemption.
It’s advisable to upgrade close to your current plan’s expiry to maximize value.
Are There Any Restrictions on Upgrading?
While upgrading is straightforward, keep in mind:
- Non-Refundable Vouchers: Once a voucher is redeemed, it’s non-refundable.
- Plan Compatibility: Ensure your device is compatible with the new plan, especially if switching to an eSIM.
Always double-check the terms and conditions before upgrading.
What If I Face Issues During the Upgrade?
If you encounter problems:
- Contact Support: Reach out to Kogan Mobile Customer Care through their Help Centre.
- Provide Details: Have your account information and voucher code ready for a swift resolution.
Prompt communication ensures minimal disruption to your service.
FAQs
Can I switch back to my old plan after upgrading?
No, once you’ve upgraded and redeemed a new voucher, the previous plan is overridden and cannot be reinstated.
Will my data rollover to the new plan?
Data rollover is only applicable within the same plan type. Upgrading to a different plan may reset your data rollover.
Is there a fee for upgrading my plan?
No, Kogan Mobile does not charge an additional fee for upgrading plans.
Conclusion
Upgrading your Kogan Mobile plan in Australia is a user-friendly process designed to accommodate your evolving needs. By purchasing a new voucher code and redeeming it through your account, you can seamlessly transition to a plan that better suits your usage. Remember to reach out to Customer Care for any refunds on unused credit and to address any concerns during the upgrade. Stay connected with the plan that keeps up with you.