Let me take you back to a rainy Tuesday morning in Melbourne—a classic, drizzly, coffee-in-hand kind of day. I was halfway through ordering a discounted blender on Kogan when I realised: I’ve been charged again for Kogan First. I didn’t remember signing up recently, but there it was—another $59.99 deducted from my account. You’ve probably been there too. That sneaky renewal. That eye-roll moment. The feeling that you’re paying for “perks” you don’t even use.
So, if you’re also stuck wondering how the heck to cancel Kogan First, then good news: you’re about to learn exactly how to break free from it, without needing to dig through pages of fine print or wait hours on hold.
How to Cancel Kogan First Membership in Australia?
To cancel your Kogan First membership in Australia, log into your Kogan account, go to ‘My Account’ > ‘Kogan First Membership’, and select ‘Cancel Membership’. Confirm your cancellation and you’re done. You won’t be charged again unless you manually rejoin.
What is Kogan First and Why Do People Cancel It?
Ah, Kogan First—the Amazon Prime of Australia, minus the streaming perks. It promises free shipping, exclusive member deals, and early access to sales. Sounds like a no-brainer, right? But here’s the thing: it only makes sense if you shop on Kogan regularly. Like, every month kind of regularly.
Many Aussies sign up for the free trial, grab a bargain, and then forget about it… until they see that annual renewal charge pop up on their bank statement. That’s when the regrets come knocking.
The main reason people cancel Kogan First is because they no longer find value in the membership—especially if they don’t shop frequently on Kogan.
Let me give you a real-life example. My mate Liam signed up for Kogan First during a Boxing Day sale to get free express shipping on a $25 USB drive. Fast forward 12 months—he gets slugged with a $59.99 renewal fee. He hadn’t made a single purchase since. That USB ended up being the most expensive one in history.
How to Cancel Kogan First via the Website?
Alright, let’s cut to the chase—here’s the simplest way to cancel online:
- Go to www.kogan.com/au
- Click ‘Login’ at the top right and enter your details.
- Head over to ‘My Account’
- Click on ‘Kogan First Membership’
- Scroll down and click ‘Cancel Membership’
- Confirm your cancellation when prompted.
You’ll receive an email confirming the cancellation, and you won’t be charged again unless you manually resubscribe.
This process usually takes less than 3 minutes. If you’ve got a cuppa in hand, even better. Sip, click, done.
Can You Cancel During the Free Trial?
Absolutely. And here’s a little tip: if you cancel during the free trial, you won’t be charged at all—not even a cent.
The trick? Cancel before the trial ends. Kogan doesn’t send reminders when your free trial is about to expire (how convenient for them, right?). So, set a reminder on your phone for Day 13 if it’s a 14-day trial.
Let’s say you signed up on May 1st. By May 13th, you should log in and cancel. That way, you’ll enjoy all the trial perks without getting auto-renewed for the annual fee.
Is There a Refund If You Forgot to Cancel?
This is where things get a bit murky.
If you were just recently charged and haven’t used any Kogan First benefits since the renewal, you might be eligible for a refund. But—and this is important—Kogan doesn’t guarantee refunds. They evaluate on a case-by-case basis.
You’ll need to:
- Contact Kogan Customer Support via their website
- Explain your situation clearly
- Be polite but firm (always helps)
- Emphasise that you haven’t used the service since renewal
“Hi team, I was recently charged for Kogan First, but I haven’t used any of the benefits and would like to request a refund. I understand the terms, but I’d appreciate if you could make an exception this time.”
Kogan’s support isn’t always lightning-fast, but if you’re within 7 days of the renewal, your chances are better.
What Happens After You Cancel Kogan First?
Here’s what to expect after you hit that golden ‘Cancel Membership’ button:
- You’ll keep Kogan First benefits until the end of your billing period.
- You won’t be charged again.
- Your membership won’t auto-renew unless you reactivate it.
So, even if you cancel mid-month or halfway through the year, you’ll still get your money’s worth until the expiry date.
Let’s say your renewal was April 1st, and you cancel on April 10th. Your perks will continue until March 31st next year. After that—poof! No more free shipping, member prices, or early sales alerts.
Can You Cancel Kogan First Through the App?
Yes, you can. But I’ll be honest—the website version is smoother.
Still want to use the app? Here’s how:
- Open the Kogan App on your phone.
- Tap on the menu (three little lines in the top corner).
- Go to ‘My Account’ > ‘Kogan First Membership’
- Tap ‘Cancel Membership’
- Follow the confirmation steps.
The result is the same—you’ll end your subscription, and no future charges will apply.
Quick heads up: sometimes the app doesn’t reflect changes immediately. Give it a few minutes, or double-check via desktop later.
What If You Can’t Cancel or See the Option?
This happens more often than you’d think.
If you can’t see the ‘Cancel’ button, it’s probably because:
- You’re already in the cancellation process
- Your trial hasn’t started yet
- There’s a temporary glitch
What to do? Reach out to Kogan Support. It’s the long way round, but it gets the job done.
Use the Help Centre at help.kogan.com. File a ticket or start a chat. Be clear, be patient, and make sure you attach screenshots if the page isn’t working.
Can You Rejoin After Cancelling?
You sure can.
Once you cancel, you’re free to rejoin Kogan First anytime. Just go back to the Membership page and sign up again—either for the trial (if eligible) or a full membership.
Pro tip: They occasionally offer discounted reactivation offers via email. So keep your inbox open and ready if you’re on the fence.
📊 Kogan First: Worth It or Not?
| Feature | Value if Used Frequently | Value if Used Rarely |
|---|---|---|
| Free Delivery | High value | Low |
| Member-Only Prices | Great for tech buys | Mediocre on small items |
| Exclusive Offers | Can be good | Often repetitive |
| Priority Support | Hit or miss | Same as normal support |
| Early Access to Sales | Useful in big sales | Meh for casual shoppers |
“The best subscriptions are the ones you forget about… until they drain your wallet.” — Mazhar
FAQs
Does Kogan First automatically renew?
Yes, Kogan First auto-renews unless you cancel it manually before the expiry date.
Is there a cancellation fee?
No, you can cancel anytime without paying a fee.
Can I pause Kogan First instead of cancelling?
Nope. Kogan doesn’t currently offer a pause feature—you either keep it or cancel.
Will I get an email confirmation after cancelling?
Yes, you’ll receive an email confirming your cancellation.
Can I get a refund after the auto-renewal?
Sometimes, but only if you haven’t used the service post-renewal and contact support promptly.
Conclusion
Look, cancelling Kogan First in Australia isn’t rocket science—but it can feel like you’re navigating a maze if you’re not sure where to start. Hopefully, with this guide, you’ve now got the map, the flashlight, and a clear path out.
Just remember: log in, click “Cancel Membership”, confirm—and you’re free. No more mystery charges. No more “wait, did I use that this year?” moments.
We all sign up for stuff with the best intentions. But if your Kogan First membership has become more dead weight than deal magnet, it’s time to call it quits. And now, you know exactly how.
Cheers from the crew at TAFCOP.LIVE—where the fine print meets plain English. 🦘